Within New Zealand we use Poste Haste Couriers. For overseas delivery we use New Zealand Post or DHL.
For all online orders received before 2:00pm we will aim to send out the same day.
Please allow 1-4 days for New Zealand delivery and 4-20 days for overseas delivery.
We can arrange for an express delivery service for overseas customers. Please email us your location and we will provide you with a quote and delivery timeframe for this service.
Please note we are unable to ship to a P O Box.
SHIPPING RATES AND DELIVERY
After receiving payment for your order, Kia Kaha will process your order and dispatch it to you within two business days. You will then be informed by email that your order has been sent. If we are out of stock you will be notified when the style will be back in stock.
Delivery rates based on total spend:
Orders $49.90 and over = FREE
Orders under $49.90 = $5 postage
After dispatch delivery within New Zealand takes 2 – 5 business days depending on where you live. NZ deliveries will be ‘signature required’ unless you state otherwise on your order.
Aussie Mate’s Rates = $10 flat rate
Deliveries to Australia usually take between 3 – 10 working days after dispatch. International orders are Tracked where possible. For a list of countries/areas participating with New Zealand Post’s International Air Satchel Tracked service, please click this link: Service by Zone
Delivery rates based on total spend:
Orders under $99.90 = $20 postage
Orders $99.95 and over = $10 postage
International delivery takes between 10 – 14 business days. Some countries charge a Duty Tax or Customs Import Fee for an item to be imported. Unfortunately this is beyond our control:
IMPORTANT NOTICE – EU DELIVERIES
As soon as you buy a product from a non-EU country, then effectively you become an importer and become liable to Customs and Excise Duty as well as Value Added Tax (VAT) payments. If the terms of sale do not specify another arrangement, the goods would normally be held by the Customs Authority at entry, pending the payment of duty and tax. For more information on EU tax and duty please see: https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en
IMPORTANT NOTICE – UK DELIVERIES
Anything posted or couriered to you goes through customs to check it isn’t banned or restricted then you pay the tax and ‘duty’ (customs charges) on it. This includes anything new or used that you: buy online, buy abroad and send back to the UK, or receive as a gift. Royal Mail, Parcelforce or the courier company will contact you explaining how to pay any VAT, duty and fees for dealing with customs. They’ll normally hold your parcel for about 3 weeks. If you haven’t paid the fee by then it’ll be returned to sender. For more information on UK tax and duty please see: https://www.gov.uk/goods-sent-from-abroad
DAMAGED AND LOST GOODS
On receiving the goods please inform us within two working days if the goods have been damaged in transit so that we can make a prompt claim against the delivery company and correct the problem.
If you do not receive the goods within two weeks of delivery send us an email and we will track it down.
For the above quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
IMPORT DUTIES & VAT
Prices do not include VAT for international orders. Import duties are the responsibility of the purchaser, and Kia Kaha will not be liable or able to pay these. Please ensure you are aware of how these do/do not apply and how they are charged in your country.