Shipping

SHIPPING

Once your order's paid, we'll have it packed and on its way within two business days. You'll receive an email when it leaves us. If we're out of stock, we'll be in touch with an update.

WHERE WE SHIP

We currently ship to New Zealand and Australia only. We're unable to accept orders for delivery to any other country.

NEW ZEALAND

• Spend $79.95+ = FREE shipping
• Under $79.95 = $10 flat rate

Most North Island (non-rural) orders arrive next business day. South Island usually takes 2 days. Rural deliveries depend on your local schedule, so we can't promise exact timing.

AUSTRALIA
Aussie Mate's Rate: $20 flat

Usually delivered within 5–8 business days. Australian orders are tracked where possible.

TRACKING AUSTRALIAN ORDERS
Once your parcel arrives in Australia, the local postal service takes over the tracking. If you need updates or need to arrange pickup or redelivery, contact them directly.

DAMAGED OR MISSING PARCELS

• Something broken? Let us know within 2 working days with your order number
• No show? Contact us after 2 weeks
• Quote your order number in all emails

Our courier's proof of delivery is our proof you've got it.

Returns and refunds? See our Returns Policy.