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Ordering and Payment



Please review our privacy policy, which also governs your visit to Kia Kaha is a subsidiary of Pacific Collections Ltd.

Kia Kaha does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes

All online purchases with Kia Kaha take place in a secure environment utilising the latest security technology.When the order is placed at our website, credit card numbers are encrypted to ensure your transactions with us are private and protected as they travel over the Internet. Your payment details are held in an encrypted format until we process your order.

This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.


You are responsible for maintaining the secrecy of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. If you are under 18 you may only purchase off our web site with the involvement and consent of a parent or guardian. Pacific Collections NZ Ltd reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.


We aim to dispatch all orders for in stock items within 1-2 business days of receipt of payment. All items purchased from the Kia Kaha website are made pursuant to a shipment contract. This means that the risk of loss and title for items pass to you the customer upon our delivery to our shipping agent, NZ post office or courier service. Shipping timeframes and costs are clearly outlined in the shipping and delivery section of this website.


Pacific Collections NZ Ltd aim to be as accurate as possible when describing Kia Kaha product on this website. Pacific Collections NZ Ltd however do not warrant that product descriptions or other content of this web site is accurate, complete, reliable, current or error free. If a product you receive is not as described you return it to us as soon as possible in an unused condition.


This site is provided by Pacific Collections NZ Ltd on an “as is” and “as available” basis. Pacific Collections NZ Ltd makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, Pacific Collections NZ Ltd disclaims all warranties expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Pacific Collections NZ Ltd does not warrant that this site, its servers, or e-mail sent from Pacific Collections NZ Ltd are free of viruses or other harmful components. Pacific Collections NZ Ltd will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages.

You agree that if you are purchasing from Pacific Collections NZ Ltd on behalf of a business the consumer guarantees Act 1993 (as amended) does not apply.


Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. All products and their descriptions are updated and described to the highest point of accuracy. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payments via PayPal. If you are shopping from overseas, place your order and your card company will convert the transaction to your own currency.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

Credit Card:
We accept payments through your PayPal account.

If you are not a member it is free and easy to join, and is the safest way to pay for purchases online.

Please submit payment to the following account, and put your name and/or order number as reference:

New Zealand: WESTPAC 03-1548-0033312-00



Online orders are processed using secure Hosted Payment page solutions from PayPal. Your card is authorised and debited in real time, in an SSL secure environment. PayPal is committed to protecting the security of your data and use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that we are no longer able to supply a particular product for some reason.

This site accepts Visa, MasterCard and direct credit payments into the Pacific Collections bank account.

All credit cards payments are processed through payment express using the DPS payment solutions and garments are shipped by Pacific Collections NZ Ltd.


By placing an order with or accepting delivery from Pacific Collections(NZ) Ltd, the customer accepts and agrees to be bound by these terms and conditions.


By visiting you agree that the laws of New Zealand will govern these conditions of use and any dispute of any sort that may arise between you “the customer” and Pacific Collections NZ Ltd.


Please review our other policies which are on this web site. We reserve the right to make changes to our site, policies and these conditions of use at any time. If any of these conditions shall be deemed invalid, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


For any questions or concerns about this web site or products on this web site, please contact Pacific Collections NZ Ltd via email, or by phone 07 543 3313.