Ordering and Payment
REGARDING YOUR PRIVACY
Please review our privacy policy, which also governs your visit to www.kiakaha.co.nz. Kia Kaha is a subsidiary of Pacific Collections Ltd.
Kia Kaha does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. They are also used after you have logged on as part of that process. You can turn off cookies in your browser settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to:
- Take and fulfil customer orders
- Administer and enhance the site and service
- Only disclose information to third parties for goods delivery purposes
All online purchases with Kia Kaha take place in a secure environment utilising the latest security technology. When an order is placed on our website, credit card numbers are encrypted to ensure your transactions with us are private and protected as they travel over the internet.
YOUR ACCOUNT WITH KIA KAHA
You are responsible for maintaining the secrecy of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. If you are under 18 you may only purchase from our website with the involvement and consent of a parent or guardian. Pacific Collections NZ Ltd reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
SHIPPING CONDITIONS
We ship to New Zealand and Australia only. We aim to dispatch all orders for in-stock items within 1–2 business days of receipt of payment. All items purchased from the Kia Kaha website are made pursuant to a shipment contract. This means that the risk of loss and title for items pass to you, the customer, upon our delivery to our shipping agent, NZ Post or courier service. Shipping timeframes and costs are outlined on our Shipping page.
PRODUCT DESCRIPTIONS
Pacific Collections NZ Ltd aims to be as accurate as possible when describing Kia Kaha products on this website. However, Pacific Collections NZ Ltd does not warrant that product descriptions or other content on this website are accurate, complete, reliable, current or error free. If a product you receive is not as described, please return it to us as soon as possible in an unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATIONS OF LIABILITY
This site is provided by Pacific Collections NZ Ltd on an "as is" and "as available" basis. Pacific Collections NZ Ltd makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, Pacific Collections NZ Ltd disclaims all warranties expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Pacific Collections NZ Ltd does not warrant that this site, its servers, or email sent from Pacific Collections NZ Ltd are free of viruses or other harmful components. Pacific Collections NZ Ltd will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.
You agree that if you are purchasing from Pacific Collections NZ Ltd on behalf of a business, the Consumer Guarantees Act 1993 (as amended) does not apply.
PAYMENT
Making a purchase could not be easier. Just browse our store and add any items you wish to buy to the shopping cart. After you have finished your selection, click 'Checkout' and you will be asked for a few details we need to complete the order.
All prices are in New Zealand dollars. If you are shopping from Australia, your card company will convert the transaction to Australian dollars.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
Credit Card
We accept card payments through Shopify Payments and through your PayPal account.
Internet Banking – available for New Zealand bank account holders only
Please make payment to the account below, using your name and/or order number as the reference:
Westpac: 03-1548-0033312-00
ORDERS & PAYMENT TERMS
Your order confirmation email tells you that we have received your order; it does not mean a contract exists between us. We accept your order, and a contract is formed, when we dispatch it and send you a shipping confirmation email. This protects us in case we are unable to supply a particular product for any reason.
Card payments are processed directly by Shopify Payments or PayPal in a secure, encrypted checkout, so your card details are handled by the payment provider rather than stored by us.
ACCEPTANCE
By placing an order with or accepting delivery from Pacific Collections NZ Ltd, the customer accepts and agrees to be bound by these terms and conditions.
APPLICATION OF LAW
By visiting www.kiakaha.co.nz you agree that the laws of New Zealand will govern these conditions of use and any dispute of any sort that may arise between you, the customer, and Pacific Collections NZ Ltd.
OTHER POLICIES, MODIFICATIONS AND SEVERABILITY
Please review our other policies on this website. We reserve the right to make changes to our site, policies and these conditions of use at any time. If any of these conditions are deemed invalid, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
CONTACT INFORMATION
For any questions or concerns about this website or our products, please contact Pacific Collections NZ Ltd by email at enquiries@kiakaha.co.nz or by phone on +64 (0)7 543 3313.